Remote Operations & Customer Support VA

Humamaria; United States; Remote; USD 21,000 - 39,000; Part time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Constant support and guidance

Vibrant community

Job summary

20four7VA is seeking a proactive Business Support VA for a residential painting company in Tennessee. This remote Independent Contractor role focuses on customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and day-to-day office operations.

The ideal candidate is a self-starter who can learn quickly and maintain high-quality service. Experience with DripJobs CRM, Trello or Asana, and workflow tools like Zapier is a plus.

Qualifications

• Customer service experience required.
• Administrative, executive assistance, operations, or project coordination experience strongly preferred.
• CRM experience required; experience maintaining accurate records and tracking follow-up activities is important.
• Strong organizational skills and the ability to manage multiple projects, tasks, and deadlines.
• Experience implementing workflows, maintaining task trackers, or documenting standard operating procedures strongly preferred.
• Demonstrated ability to follow up proactively, track action items, and ensure tasks are completed.
• Strong phone communication skills required, including the ability to handle customer inquiries and follow-up calls professionally.
• Appointment-setting and lead follow-up experience preferred.
• Experience with Trello, Asana, or similar platforms preferred.
• Familiarity with workflow automation tools such as Zapier is a plus.
• Home services/contracting industry experience is a plus but not required.
• Strong written and spoken English required.

Responsibilities

• Respond to inbound calls, texts, emails, and online inquiries.
• Gather basic project information from prospective customers.
• Schedule estimate appointments and coordinate follow-ups.
• Follow the company’s conversational call script to maintain a professional experience.
• Build rapport with warm leads and move customers toward appointments.
• Follow up consistently to ensure inquiries are addressed.
• Escalate painting questions to the appropriate team.
• Provide phone support as needed for customer inquiries and follow-ups.
• Support sales activities as directed, with owners’ preferences guiding calls.

Skills

Customer service

Administrative experience

CRM experience

Strong organizational skills

Follow-up experience

Phone communications

English proficiency

Tools

DripJobs CRM

Microsoft Office

Google Workspace

Trello

Zapier

Asana

Job description

20four7VA is seeking a proactive Business Support VA for a residential painting company in Tennessee. This remote Independent Contractor role focuses on customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and day-to-day office operations.

The ideal candidate is a self-starter who can learn quickly and maintain high-quality service. Experience with DripJobs CRM, Trello or Asana, and workflow tools like Zapier is a plus.