Remote Inbound Customer Service & Dispatch VA

Humamaria; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive rates

Weekly payments

Free training and upskilling

Constant support and guidance

Vibrant contractor community

Job summary

20four7VA seeks an experienced Business Support VA to manage inbound customer calls, booking, and technician scheduling for a Canadian mobile tire-service client. You will handle high-volume calls, coordinate appointments by location, and update service records, aiming to boost efficiency and service delivery while operating as an independent contractor.

The role requires excellent English, scheduling proficiency, and strong organizational skills, with work from a remote, flexible schedule (40

Qualifications

• Inbound call-handling or customer-service experience required.
• Excellent spoken English required.
• Appointment scheduling experience strongly preferred.
• Experience in a high-volume call environment preferred.
• Strong organizational and multitasking skills required.
• Familiarity with calendar, CRM, or dispatch systems preferred.
• Automotive, mobile services, or field-service experience is a plus.

Responsibilities

• Answer incoming customer calls professionally and promptly.
• Gather customer information and requested service details.
• Explain routine service and booking information using approved guidance.
• Respond to standard appointment questions and customer concerns.
• Escalate service issues or unusual requests when necessary.
• Book service appointments in the scheduling system.
• Review technician availability, locations, and existing appointments.
• Schedule appointments considering geographic proximity and travel requirements.
• Communicate schedule changes and booking information.
• Help prevent scheduling conflicts and impractical assignments.
• Confirm booking details and maintain accurate records.
• Update customer information and service records.
• Check technician status or en route as directed.
• Track outstanding scheduling issues and follow-ups.
• Coordinate with the VA team and follow procedures.

Skills

Inbound call-handling

Customer service

English proficiency

Appointment scheduling

High-volume environment

Organizational skills

CRM systems

Dispatch coordination

Calendar tools

Tools

CRM software

Dispatch software

Calendar tools

Job description

20four7VA seeks an experienced Business Support VA to manage inbound customer calls, booking, and technician scheduling for a Canadian mobile tire-service client. You will handle high-volume calls, coordinate appointments by location, and update service records, aiming to boost efficiency and service delivery while operating as an independent contractor.

The role requires excellent English, scheduling proficiency, and strong organizational skills, with work from a remote, flexible schedule (40