Remote ROI & Release-of-Info Support Specialist

Datavant; United States; Remote; USD 2,066,000 - 2,480,000; Full time

Job summary

Datavant is seeking a CPC Processor I Customer Support specialist to ensure the accurate handling of release of information account issues with internal and external customers, maintaining a high level of professionalism.

The role requires a friendly, professional communication style, experience with multi-line phone systems, and proficiency in MS Office. Remote-first environment with emphasis on confidentiality and quality service.

Qualifications

• High school diploma or equivalent required.
• Friendly, professional manner of communication and good customer service skills.
• Experience with a multi-line phone system; computer proficiency with MS-Office; prior data entry experience beneficial.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service; respond to inquiries accurately and timely.
• Review, research, resolve and respond to inquiries via telephone, email, or written correspondence.
• Document all calls and resolutions in the software system; follow departmental procedures.
• Maintain confidentiality and professional rapport with coworkers and management.
• Adhere to attendance requirements and participate in mandatory trainings.

Skills

Customer service

Phone system experience

MS Office

Data entry

Attention to detail

HIPAA knowledge

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant is seeking a CPC Processor I Customer Support specialist to ensure the accurate handling of release of information account issues with internal and external customers, maintaining a high level of professionalism.

The role requires a friendly, professional communication style, experience with multi-line phone systems, and proficiency in MS Office. Remote-first environment with emphasis on confidentiality and quality service.