Remote ROC Operations Lead

symbotic; Wilmington (MA); A distancia; USD 87.000 - 120.000; Jornada completa

Descripción de la vacante

Symbotic in Wilmington, MA seeks a ROC Supervisor to lead frontline ROC operators, coordinate daily remote operations, and drive consistent execution across the automation network. The role emphasizes hands-on leadership, root cause analysis, and process improvement in a fast-paced environment.

You will partner with onsite operations and cross-functional teams to resolve issues, monitor performance, and standardize ROC procedures. Expect 8am–5pm, with coverage flexibility for a 24/7 operation.

Formación

• Bachelor's degree in Supply Chain, Manufacturing, Industrial Automation, Business Administration, Industrial Engineering, or related field.
• Ability to learn Symbotic's Control Center and operational systems.
• Experience in operations, logistics, manufacturing, industrial automation, robotics, or supply chain.
• Understanding of metrics, KPI tracking, and performance management.
• Leadership ability to motivate and influence teams.

Responsabilidades

• Lead, coach, and support ROC operators responsible for remote system operations and monitoring.
• Coordinate daily ROC activities to ensure consistent execution of processes and standards.
• Act as a working supervisor providing hands-on coverage during callouts and high-priority events.
• Analyze system performance, identify trends, support investigations, and recommend data-driven solutions.
• Drive standardization and continuous improvement of ROC processes, documentation, and practices.
• Communicate updates and key issues to ROC leadership and cross-functional stakeholders.
• Partner with onsite operations to share lessons learned and reduce variability.

Descripción del empleo

Symbotic in Wilmington, MA seeks a ROC Supervisor to lead frontline ROC operators, coordinate daily remote operations, and drive consistent execution across the automation network. The role emphasizes hands-on leadership, root cause analysis, and process improvement in a fast-paced environment.

You will partner with onsite operations and cross-functional teams to resolve issues, monitor performance, and standardize ROC procedures. Expect 8am–5pm, with coverage flexibility for a 24/7 operation.