Remote Robotics Operations Coordinator

Robovative; Goodyear, Indianapolis, Maumelle, Perris (AZ, IN, AR, CA); On-site; USD 65,000 - 90,000; Full time

Job summary

R.O.B.O. - Robotics Operations & Business Oversight LLC is seeking a Field Service Engineer to support day-to-day warehouse robotics operations at customer sites. You will rectify bot errors in the field, coordinate with remote teams and customers, and maintain accurate issue reporting to ensure uptime.

The role requires hands-on hardware troubleshooting, parts replacement, and clear communication with clients, with rotating shifts including nights and weekends. Goodyear, AZ and other U.S.

Qualifications

• Diploma or certification in a relevant engineering field.
• Experience in field support, operations, or automation preferred.
• Strong problem-solving and quick decision-making in live operations.
• Familiarity with warehouse automation systems and barcode management a plus.
• Able to work rotating shifts, including weekends and nights.
• Excellent communication and customer-handling skills.

Responsibilities

• Field Error Rectification: respond to and rectify bot errors in real-time while field operation is active.
• Monitor, document, and resolve issues detected in the field in coordination with the remote team.
• Troubleshoot and rectify hardware errors on robots in the maintenance area.
• Replace defective or worn-out parts in robots and ensure proper reassembly.
• Assist in root cause analysis and escalate to maintenance management when required.
• Raise JIRA/ServiceDesk tickets and track them to closure.
• Act as first point of contact for operational troubleshooting.
• Support continuous improvement by providing field feedback to maintenance and remote teams.

Skills

Field support experience

Robotics knowledge

Problem solving

Warehouse automation familiarity

IT basics

Communication skills

Shift flexibility

Education

Diploma / Certification in Mechanical, Mechatronics, Robotics, Electrical, or Industrial Engineering

Job description

R.O.B.O. - Robotics Operations & Business Oversight LLC is seeking a Field Service Engineer to support day-to-day warehouse robotics operations at customer sites. You will rectify bot errors in the field, coordinate with remote teams and customers, and maintain accurate issue reporting to ensure uptime.

The role requires hands-on hardware troubleshooting, parts replacement, and clear communication with clients, with rotating shifts including nights and weekends. Goodyear, AZ and other U.S.