Remote Roadside Rescue Specialist

Agero, Inc.; Tallahassee (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

PTO

Tuition reimbursement

Employee Assistance Program (EAP)

Referral bonuses

Roadside assistance for employees

Job summary

Agero, Inc. is seeking a Remote Response Associate to support our Roadside Assistance team from home. You’ll take real-time inbound calls from motorists across the U.S., gather critical details for dispatch, and guide drivers through urgent incidents with calm and clear communication.

Success requires empathy, strong listening, multitasking across systems, and teamwork in a remote, performance-driven environment.

Qualifications

• Natural ability to understand stranded drivers and provide reassurance.
• Active listening to extract critical details and guide next steps.
• Remain calm and make quick, safe decisions under pressure.
• Calm, professional problem-solving to turn stress into positive outcomes.
• Ability to multitask across calls and systems without losing focus.
• Own each call and ensure high-quality, timely support.
• Comfort with digital tools, CRMs, and dispatch software.
• Reliability in a structured, remote contact center environment.

Responsibilities

• Handle high-volume calls to gather details and dispatch help quickly.
• Dispatch with accuracy by coordinating with external providers.
• De-escalate and support customers using empathy.
• Navigate multiple web-based systems to track service progress.
• Succeed in a virtual team via Zoom and Google Chat.

Skills

Empathy in Action

Effective Communication

Active Listening

Sound Judgment Under Pressure

Problem Solving

De-escalation

Multitasking

Tech Proficiency

Job description

Agero, Inc. is seeking a Remote Response Associate to support our Roadside Assistance team from home. You’ll take real-time inbound calls from motorists across the U.S., gather critical details for dispatch, and guide drivers through urgent incidents with calm and clear communication.

Success requires empathy, strong listening, multitasking across systems, and teamwork in a remote, performance-driven environment.