Remote Roadside Rescue Specialist

Agero, Inc.; Danville (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Agero, Inc. is seeking a Remote Response Associate to join our Roadside Assistance team. You will be the first point of contact for drivers in distress, guiding them through urgent, unplanned events with calm, clear instruction and a customer-first mindset.

Handle high-volume inbound calls, gather essential location and vehicle details, and coordinate dispatch with external providers. You will de-escalate tense situations, use multiple dispatch tools, and collaborate with a remote team via Zoom

Qualifications

• Ability to manage high-stress calls with empathy.
• Strong communication and problem-solving skills.
• Comfort with using multiple computer systems during calls.

Responsibilities

• Handle high-volume calls to gather essential details and dispatch help in real-time.
• Dispatch with accuracy by coordinating with external service providers to ensure timely arrival of assistance.
• De-escalate and support customers with empathy during stressful roadside events.
• Navigate multiple web-based dispatch tools to track service progress accurately.
• Excel in a virtual team, collaborating via Zoom and Google Chat.

Job description

Agero, Inc. is seeking a Remote Response Associate to join our Roadside Assistance team. You will be the first point of contact for drivers in distress, guiding them through urgent, unplanned events with calm, clear instruction and a customer-first mindset.

Handle high-volume inbound calls, gather essential location and vehicle details, and coordinate dispatch with external providers. You will de-escalate tense situations, use multiple dispatch tools, and collaborate with a remote team via Zoom