Remote RN Triage Nurse - 24/7 Patient Care

Call 4 Health; Charlotte (NC); Remote; USD 41,000 - 62,000; Full time

Job summary

Call 4 Health is seeking an experienced Registered Nurse (RN) to join our 24-hour remote triage team. You will perform telephone triage, document interactions in EHRs, and provide clinical assessments from a home-based setup while supporting patients and providers nationwide.

Ideal candidates hold an active RN license (Compact preferred), have 2–4 years of full-time RN experience in fast-paced settings, and are proficient with multiple EHR systems.

Qualifications

• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license.
• 2–4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care or ICU.
• Prior telephone triage experience using electronic triage systems.
• Experience with two or more EHR platforms.
• Willingness to obtain additional state licenses as requested.

Responsibilities

• Respond to inbound and outbound calls for a multi-state nurse triage service.
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients.
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform.
• Provide clinical assessments via phone or patient portal based on established protocols.
• Support providers with administrative and clinical tasks, including: Medication refill requests per protocol; Provider notification of critical results; Post-discharge and post-operative follow-up coordination.
• Facilitate referrals and assist with prior authorization requests requiring clinical input.
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) programs, including: Monitoring vital signs; Educating patients on chronic disease management (diabetes, hypertension, COPD).
• Screen and qualify patients for clinical trials and provide patient education.
• Take on additional responsibilities to support team success and patient outcomes.

Skills

Teamwork

Leadership

Customer service

Communication

Time management

Education

Associate's or Bachelor's Degree in Nursing

Tools

EHR platforms

Electronic triage systems

Job description

Call 4 Health is seeking an experienced Registered Nurse (RN) to join our 24-hour remote triage team. You will perform telephone triage, document interactions in EHRs, and provide clinical assessments from a home-based setup while supporting patients and providers nationwide.

Ideal candidates hold an active RN license (Compact preferred), have 2–4 years of full-time RN experience in fast-paced settings, and are proficient with multiple EHR systems.