Remote RN Telehealth Triage Specialist (Night Shift)

UnityPoint Health; West Des Moines (IA); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Dental and health insurance

Paid holidays

Short and long-term disability

Pet insurance

Daily Pay

Tuition reimbursement

Job summary

UnityPoint Health seeks an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to appropriate level of care using evidence-based protocols embedded within the EMR.

Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while

Qualifications

• Graduate from an accredited nursing program.
• 1-2 years clinical experience in home care and/or ambulatory care.
• The IntelliCenter RN will have an unrestricted Iowa or practicing state license and will maintain secondary licensure to perform role in UPH service areas.

Responsibilities

• Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
• Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
• Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
• Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
• Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Skills

Clinical critical thinking

Multitasking

Technical skills

Education

Nursing degree

Tools

EMR systems

Job description

UnityPoint Health seeks an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to appropriate level of care using evidence-based protocols embedded within the EMR.

Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while