RN Call Center

UnityPoint Health; West Des Moines (IA); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Dental and health insurance

Paid holidays

Short and long-term disability

Pet insurance

Daily Pay

Tuition reimbursement

Job summary

UnityPoint Health seeks an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to appropriate level of care using evidence-based protocols embedded within the EMR.

Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while

Qualifications

• Graduate from an accredited nursing program.
• 1-2 years clinical experience in home care and/or ambulatory care.
• The IntelliCenter RN will have an unrestricted Iowa or practicing state license and will maintain secondary licensure to perform role in UPH service areas.

Responsibilities

• Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
• Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
• Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
• Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
• Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Skills

Clinical critical thinking

Multitasking

Technical skills

Education

Nursing degree

Tools

EMR systems

Job description

• Shift: 10:30PM-7:00AM, every other weekend, Holiday rotation
• Job ID: 189210

• Area of Interest: Nursing
• FTE/Hours per pay period: 0.8
• Department: Call Center
• Shift: 10:30PM-7:00AM, every other weekend, Holiday rotation
• Job ID: 189210

Overview

RN Call Center - Remote

Monday-Friday 10:30PM-7:00AM, every other weekend, Holiday rotation

Full Time Benefits

We are seeking an IntelliCenter RN to provide telephonic and virtual nursing care, including triage, care management, referral management, and telehealth support. This role assesses patient symptoms, determines acuity, and directs callers to the appropriate level of care using evidence-based protocols embedded within the EMR. Candidates must have strong clinical critical thinking, multitasking, and technical skills, with the ability to thrive in a fast-paced call center environment while meeting performance and patient care goals. This is a 24/7 operation with most shifts occurring evenings and weekends.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker’s Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

My UnityPoint Nurse Call Center offers a free health information service for the public, sponsored by UnityPoint Health and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint Nurse provide medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint Nurse Call Center is a centralized function of UnityPoint Health providing clinical support to UnityPoint Health and affiliates.

• Perform telephonic symptom assessment and triage using evidence-based protocols to ensure appropriate care and disposition.
• Document patient interactions accurately in the EMR and educate callers on virtual care, provider referrals, and available community resources.
• Deliver excellent customer service while maintaining confidentiality, sound judgment, and effective communication with diverse populations.
• Thrive in a fast-paced call center environment by multitasking, adapting to changing staffing needs, and supporting team and operational goals.
• Adhere to organizational policies, safety guidelines, and change initiatives while assisting with additional duties as assigned.

Qualifications

Education

• Graduate from an accredited nursing program.

Experience

• 1-2 years clinical experience in home care and/or ambulatory care.

Licenses/Certifications

• The IntelliCenter RN will have an unrestricted Iowa or practicing state license and will maintain secondary licensure to perform role in UPH service areas