Remote RN Clinical Call Center Agent

Pediatric Associates Family of Companies; Oregon; Hybrid; USD 22,000 - 30,000; Full time

Job summary

Pediatric Associates Family of Companies is seeking a Remote Patient Contact Center Representative to handle incoming calls, triage, schedule appointments, verify insurance, and document in XPM/EHR systems. The role requires professional communication, HIPAA compliance, and the ability to follow scripts while delivering compassionate service.

You'll work in a remote schedule with rotating shifts, supporting patients across our network and providing timely, accurate information and referrals as

Qualifications

• High School diploma or equivalent.
• 1 year of call center experience preferred.
• Licensed clinical staff: RN license if acting as clinical agent.

Responsibilities

• Answer incoming calls with a professional, upbeat attitude.
• Register new patients and verify insurance information.
• Schedule appointments and identify future visits.
• Document accurately in XPM/EHR and other systems.
• Maintain HIPAA-compliant information collection.
• Handle customer inquiries and resolve issues.
• Provide information about products/services and facilitate referrals as needed.

Skills

Verbal communication

Written communication

Interpersonal skills

Teamwork

Multitasking

Attention to detail

Coaching and mentoring

Organizational skills

Education

High School diploma

Tools

XPM/EHR

Contact Recorder

IVR

Automated Call Distribution (ACD)

PowerPoint

Microsoft Office

Job description

Pediatric Associates Family of Companies is seeking a Remote Patient Contact Center Representative to handle incoming calls, triage, schedule appointments, verify insurance, and document in XPM/EHR systems. The role requires professional communication, HIPAA compliance, and the ability to follow scripts while delivering compassionate service.

You'll work in a remote schedule with rotating shifts, supporting patients across our network and providing timely, accurate information and referrals as