Remote Patient Access & Registration Specialist

Piedmont Healthcare; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Piedmont Healthcare is seeking a remote Call Center Agent for the Patient Access Registration team. This role ensures patient accounts have valid insurance and current demographics, while handling registration tasks in a remote setting.

You will calculate patient financial responsibility, present payment options, and process payments across multiple Piedmont sites. Prior Revenue Cycle or Call Center experience is preferred, with Epic experience a plus.

Qualifications

• H.S. Diploma or General Education Degree (GED) required.
• 1 year of experience in Healthcare Revenue Cycle, clinical role, or related clerical accounting/finance/retail/customer service.
• 3 years of healthcare Revenue Cycle/Call Center experience preferred.
• Epic experience preferred.

Responsibilities

• Serves as a Call Center agent to support for the Patient Access Registration Call Center within Piedmont Healthcare.
• Performs Registration activities in a remote environment to ensure patient accounts are complete with valid insurance coverage and current demographic/clinical data.
• Calculates patient financial responsibility, presents patient financial options/requirements and processes patient payments.
• Performs functions for multiple sites across Piedmont Healthcare and includes various services lines including emergency department, L&D, and assigned Outpatient locations.

Skills

Call center experience

Healthcare Revenue Cycle

Customer service

Data entry

Education

HS Diploma or GED

Tools

Epic

Job description

Piedmont Healthcare is seeking a remote Call Center Agent for the Patient Access Registration team. This role ensures patient accounts have valid insurance and current demographics, while handling registration tasks in a remote setting.

You will calculate patient financial responsibility, present payment options, and process payments across multiple Piedmont sites. Prior Revenue Cycle or Call Center experience is preferred, with Epic experience a plus.