Remote RN Case Manager - Telephonic Care & Coordination

UnitedHealth Group; Richardson (TX); Remote; USD 60,000 - 107,000; Full time

Job summary

UnitedHealth Group is seeking a Telephone Case Manager RN to support a diverse member population with education, advocacy, and connections to resources they need to feel better and get well. This role may affect millions over time and involves high-volume, customer-service interactions by phone.

The position offers remote work from anywhere in the U.S. with typical hours from 8 AM–8 PM and a focus on discharge planning, utilization review, and comprehensive care coordination.

Qualifications

• Current, unrestricted RN license in the state you reside in.
• Compact RN license required ; someone who resides in a Compact license state
• 3+ years of experience in case management, hospital, acute care or direct care settings
• Ability to type and navigate a Windows based environment

Responsibilities

• Make outbound calls and receive inbound calls to assess members' current health status
• Identify gaps or barriers in treatment plans
• Provide patient education to assist with self-management
• Make referrals to outside sources
• Provide a complete continuum of quality care through close communication with members via in-person or on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels

Skills

RN license

Compact license

Case management

Telephonic role

Typing

Windows navigation

Education

BSN

Tools

Windows

Job description

UnitedHealth Group is seeking a Telephone Case Manager RN to support a diverse member population with education, advocacy, and connections to resources they need to feel better and get well. This role may affect millions over time and involves high-volume, customer-service interactions by phone.

The position offers remote work from anywhere in the U.S. with typical hours from 8 AM–8 PM and a focus on discharge planning, utilization review, and comprehensive care coordination.