Remote RN: 24/7 Telephone Triage Specialist

Call 4 Health; Butlerville (IN); Remote; USD 41,000 - 63,000; Full time

Job summary

Call 4 Health is seeking an experienced Registered Nurse (RN) for remote triage duties in a 24-hour call center, providing clinical assessments by phone and managing EHRs across multiple states.

Requires compact license and active nursing credential; ideal candidates have ER/urgent care or ICU experience, strong communication, and ability to work in a fast-paced, home-based environment with HIPAA-compliant setup.

Qualifications

• Associate’s or Bachelor’s Degree in Nursing.
• 2–4 years of full-time RN clinical experience in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.
• Prior telephone triage experience using electronic triage systems.
• Experience working with two or more EHR platforms.
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license.

Responsibilities

• Respond to inbound and outbound calls for a multi-state nurse triage service.
• Utilize Schmitt-Thompson telephone triage protocols to assess and triage patients.
• Document patient interactions accurately in client EHR systems and/or the Call 4 Health platform.
• Provide clinical assessments via phone or patient portal based on established protocols.
• Support providers with administrative and clinical tasks, including medication refill requests per protocol, provider notification of critical results, and post-discharge and post-operative follow-up coordination.
• Facilitate referrals and assist with prior authorization requests requiring clinical input.
• Collaborate with hospitals, nursing homes, funeral homes, and government agencies as needed.
• Participate in Remote Patient Monitoring (RPM) programs, including monitoring vital signs and educating patients on chronic disease management.
• Screen and qualify patients for clinical trials and provide patient education.
• Take on additional responsibilities to support team success and patient outcomes.

Skills

Teamwork

Leadership

Customer service

Empathy

Attention to detail

Time management

Education

Associate’s or Bachelor’s Degree in Nursing

Tools

EHR platforms

Job description

Call 4 Health is seeking an experienced Registered Nurse (RN) for remote triage duties in a 24-hour call center, providing clinical assessments by phone and managing EHRs across multiple states.

Requires compact license and active nursing credential; ideal candidates have ER/urgent care or ICU experience, strong communication, and ability to work in a fast-paced, home-based environment with HIPAA-compliant setup.