Remote Risk & Quality Assurance Manager

Regional Center of the East Bay; San Leandro (CA); On-site; USD 113,000 - 167,000; Full time

Benefits offered by this job

Three weeks paid vacation

Sick days

Paid holidays

Medical/dental/vision plans

CalPERS retirement

Job summary

Regional Center of the East Bay is recruiting a Manager of Risk Management and Quality Assurance to lead quality assurance and risk mitigation efforts for individuals served in Alameda and Contra Costa counties.

The role reports to the Director of Community Services and supervises the QA Supervisor, SIR Coordinators, and HCBS Specialist. It focuses on regulatory compliance, staff training, and collaboration with DDS and community partners to improve service quality and person-centered practices.

Qualifications

• Master’s degree or BA with 8 years of management experience in a related field.
• Five years’ supervisory/managerial experience in a developmental disability setting.
• Experience in policy development and implementation.
• Excellent organizational and multitasking abilities; strong computer skills.
• Valid automobile driver’s license and willingness to travel as needed.
• Cultural awareness and ability to work with diverse populations.

Responsibilities

• Oversee quality assurance and risk mitigation activities.
• Supervise QA Supervisor, SIR Coordinators, and HCBS Specialist.
• Ensure HCBS regulatory compliance and DDS liaison activities.
• Develop and provide in-service trainings and orientation.
• Collaborate with DDS, providers, and community partners on incident reviews.
• Monitor SIR trends using state dashboards and drive continuous improvement.
• Lead Risk Mitigation Committee and promote person-centered practices.
• Coordinate vendor training and technical assistance programs.

Education

Master's Degree in Social Work, Rehabilitation Counseling, Psychology or related field

Bachelor’s Degree in Social Work, Rehabilitation Counseling, Psychology, or related field with 8+ years of management/supervisory experience

Tools

Computer skills

Job description

Regional Center of the East Bay is recruiting a Manager of Risk Management and Quality Assurance to lead quality assurance and risk mitigation efforts for individuals served in Alameda and Contra Costa counties.

The role reports to the Director of Community Services and supervises the QA Supervisor, SIR Coordinators, and HCBS Specialist. It focuses on regulatory compliance, staff training, and collaboration with DDS and community partners to improve service quality and person-centered practices.