Manager of Risk Management and Quality Assurance

regionalcenteroftheeastbay; San Leandro (CA); On-site; USD 113,000 - 167,000; Full time

Job summary

The Regional Center of the East Bay is seeking a Manager of Risk Management and Quality Assurance to oversee quality assurance, risk mitigation, and HCBS compliance activities. This role reports to the Director of Community Services and supervises QA staff and specialists to promote safe, high-quality services for individuals served by RCEB.

Responsibilities include training staff, enforcing Title 17 regulations, monitoring incidents, and coordinating with DDS and providers to drive continuous

Qualifications

• Master's degree or related field with relevant supervisory experience.
• Five years of supervisory/managerial experience.
• Experience with quality assurance and policy development is preferred.
• Strong organizational and communication skills.

Responsibilities

• Oversee quality assurance and risk management programs.
• Supervise QA Supervisor, SIR Coordinators, and HCBS Specialist.
• Ensure HCBS compliance with regulations and DDS requirements.
• Develop and implement QA policies and training for staff and vendors.
• Collaborate with DDS and community partners to monitor incidents and trends.

Skills

Managerial experience

Organizational skills

Education

Master Degree in Social Work/ Rehabilitation Counseling/ Psychology or related field

Bachelor's Degree in Social Work/ Rehabilitation Counseling/ Psychology or related field

Tools

Computer skills

Job description

POSITION TITLE: Manager of Risk Management and Quality Assurance

SALARY RANGE: $4,342.71 - $6,416.16 Bi-weekly / $112,910.46 - $166,820.16 Annual

REPORTS TO: Director of Community Services

LOCATION: San Leandro, CA

The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties.

RCEB envisions a future where persons with developmental disabilities are truly a part of the community. Persons with developmental disabilities receive supports and services they need to succeed. The supports and services change as the need changes.

In our dream, children with developmental disabilities live with families in typical communities. Many choose to attend their neighborhood schools and play with neighborhood friends. Adults with developmental disabilities live in the residence of their choice - with family members, with friends, or with their spouse / significant other. They engage in activities of their choice - work, volunteering, education, training, or leisure. They have meaningful relationships with friends and coworkers and are seen as valuable, contributing members of their communities.

POSITION SUMMARY

The Manager of Risk Management and Quality Assurance oversees quality assurance, risk mitigation, and HCBS compliance activities to promote safe, effective, and high-quality services for individuals served by the Regional Center of the East Bay. Reporting to the Director of Community Services, this role supervises the Quality Assurance Supervisor, SIR Coordinators, and HCBS Specialist while ensuring compliance with applicable regulations, state requirements, and RCEB policies. The Manager collaborates with internal teams, service providers, DDS, and community partners to monitor incidents, address risks, provide training, and promote continuous improvement in service quality and person-centered practices.

DUTIES AND RESPONSIBILITIES

• Interview, select, train, assign, schedule, supervise, and evaluate Quality Assurance Supervisor, SIR Coordinators, and HCBS Specialist.
• Supervise Quality Assurance process for residential and non-residential vendors of the Regional Center of the East Bay.
• In coordination with Resource Development Staff, supervise a program of training and technical assistance for Regional Center of the East Bay vendors, which includes RCEB's philosophy and policies regarding standards of service and specific expectations of vendor services and programs.
• Provide consultation and assistance in the interpretation and enforcement of Title 17 regulations for RCEB staff, providers, and other agencies.
• Develop and provide in-service trainings and orientation to RCEB staff as assigned.
• Serve as consultant or liaison to assigned community programs, agencies, or organizations, including Community Care Licensing.
• Review and make recommendations regarding the proposed evaluation of programs and services as assigned.
• Develop, coordinate, and implement quality assurance policies for RCEB.
• Implement and Monitor Risk Mitigation activities, including regular interfacing with the Department of Developmental Services (DDS), using State Dash Boards for analyzing SIR trends, implementing systematic review of SIRs, supporting case management, and tracking incidents of abuse and neglect.
• Facilitate the Risk Mitigation Committee.
• Monitor HCBS compliance activities, including participating in statewide committees, implementing DDS grants, and promoting Person Centered Training.
• Perform other related duties as required.

MINIMUM QUALIFICATIONS

• Master Degree in Social Work, Rehabilitation Counseling, Psychology or related human services field OR a Bachelor's Degree in Social Work, Rehabilitation Counseling, Psychology, or related field and eight years of management/supervisory experience at RCEB.
• Five years' experience working with people who have a Developmental Disability. Experience should include case management, program development, quality assurance and monitoring, policy development and implementation. Preference will be given to those candidates with experience in the Regional Center service system.
• At least five years supervisory/managerial experience.
• Experience in developing, writing, and implementing policies and procedures.
• Excellent organizational skills, including ability to plan a course of action and follow-through in a timely manner. Computer skills required.
• Automobile and valid driver's license required.
• Demonstrate cultural awareness and sensitivity and an ability to work effectively with culturally diverse populations.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those necessary to perform the essential function