Remote Revenue Ops Specialist — CRM & SaaS Systems

RevOps Careers; New York (NY); Remote; USD 62,000 - 124,000; Full time

Benefits offered by this job

Remote work

Flexible project-based engagement

Job summary

RevOps Careers is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a contract role. You will own CRM configurations, ensure data accuracy, and align billing, ticketing, and automation across multiple SaaS tools to support complex systems alignment.

You’ll apply domain expertise in CRM ownership, revenue operations, and reporting to train next-generation AI systems, with a strong emphasis on operational judgment and clear stakeholder communication.

Qualifications

• 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation/onboarding with direct system ownership.
• Ability to personally configure CRM systems – fields, workflows, validation rules, and permissions.
• Experience with at least two SaaS revenue tools beyond the CRM (billing/subscription management, CPQ/quoting, ticketing/support, project tracking, or automation/integration).
• Strong understanding of CRM ownership, revenue operations, data accuracy, and operational processes.
• Experience assessing changes that cascade across interconnected systems and maintaining operational integrity.
• Ability to navigate grey areas, exceptions, and conflicting policies, especially around renewals and entitlement changes.
• Strong analytical and critical-thinking skills with sound operational judgment.
• Professional English proficiency with excellent written and verbal communication skills.

Responsibilities

• Analyze CRM, billing, and ticketing data to identify gaps between operational logic, system behavior, and established policies.
• Identify and document policy conflicts, outdated automations, duplicate entities, permissions mismatches, and undocumented processes.
• Draft precise operational prompts and recommendations for handling complex or ambiguous scenarios across the SaaS revenue stack.
• Evaluate the desired state of underlying data and correct discrepancies to maintain logical consistency and data accuracy across systems.
• Document reasoning, including the rationale for changes made and decisions to leave specific areas unchanged.
• Apply strong operational judgment when rules conflict or changes may impact interconnected systems.
• Produce clear, thorough documentation for both technical and non-technical stakeholders.
• Assess operational trade-offs and provide structured recommendations for complex system and policy decisions.

Skills

CRM configuration

Revenue operations

Data accuracy

Analytical thinking

English proficiency

Operational judgment

Tools

Billing systems

CPQ/quoting

Ticketing platforms

Automation/integration tools

Job description

RevOps Careers is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a contract role. You will own CRM configurations, ensure data accuracy, and align billing, ticketing, and automation across multiple SaaS tools to support complex systems alignment.

You’ll apply domain expertise in CRM ownership, revenue operations, and reporting to train next-generation AI systems, with a strong emphasis on operational judgment and clear stakeholder communication.