Remote Revenue Ops & CRM Systems Specialist (SaaS)

RemoteJobsOne; Houston (TX); Remote; USD 62,000 - 124,000; Part time

Job summary

RemoteJobsOne is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a fully remote contractor role in the United States. The position focuses on aligning CRM, billing, and ticketing data, documenting policy conflicts, and drafting precise operational prompts to guide complex SaaS revenue workflows.

The role emphasizes ownership of CRM configurations, cross-system impact assessment, and producing transparent documentation for both technical and non-technical stakeholders.

Qualifications

• 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation and onboarding with direct system ownership.
• Demonstrated ability to personally configure CRM systems (fields, workflows, validation rules, permissions) rather than delegating these changes to others.
• Experience with at least two adjacent SaaS revenue tools such as billing/subscription management, CPQ/quoting, ticketing/support, project tracking, or automation/integration platforms.

Responsibilities

• Analyze CRM, billing, and ticketing data to identify areas where operational logic and policies are out of alignment.
• Surface and document instances of policy conflicts, outdated automations, duplicate entities, permissions mismatches, and ambiguous or undocumented processes.
• Draft precise operational prompts and recommendations that outline the correct handling of complex or ambiguous scenarios within the SaaS revenue stack.
• Evaluate and articulate the desired state of underlying data, correcting discrepancies and ensuring logical consistency across systems.
• Record your reasoning, including rationale for changes made and areas intentionally left untouched, to support transparent operational decision-making.
• Apply critical judgment and operational expertise when faced with conflicting rules or cascading changes that impact multiple systems.
• Deliver thorough written documentation that can serve as reference for both technical and non-technical stakeholders.

Skills

Revenue operations

CRM configuration

SaaS experience

Policy documentation

Tools

Billing systems

CPQ/quoting

Ticketing systems

Automation platforms

Job description

RemoteJobsOne is seeking a Revenue Operations & CRM Systems Specialist (SaaS) for a fully remote contractor role in the United States. The position focuses on aligning CRM, billing, and ticketing data, documenting policy conflicts, and drafting precise operational prompts to guide complex SaaS revenue workflows.

The role emphasizes ownership of CRM configurations, cross-system impact assessment, and producing transparent documentation for both technical and non-technical stakeholders.