Remote Revenue-Driven Customer Success Manager

Hospitable; United States; Remote; USD 66,000 - 98,000; Full time

Benefits offered by this job

Performance bonus (quarterly)

Equity options/tokens

PSUs bonus potential

35 days off per year

US healthcare & 401(k)

Mental health support via Slack

Peer recognition rewards

Job summary

Hospitable is a remote-only, fully distributed company that hires by North American timezones. You will own a revenue quota and drive growth through proactive, consultative customer success, focusing on expanding revenue and product adoption across our short-term rental customers.

You’ll build a strong pipeline, engage customers with targeted campaigns, and collaborate with product and support teams to deliver measurable business outcomes.

Qualifications

• 3+ years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role, ideally within SaaS.
• Proven ability to carry revenue quotas and meet or exceed targets.
• Strong communication and presentation skills, with a customer-centric mindset.

Responsibilities

• Own and achieve quarterly revenue targets through subscriptions upgrades and annual conversions.
• Identify opportunities to help customers save time, increase revenue, and operate more efficiently.
• Engage customers through scheduled meetings, personalized outreach, and targeted campaigns.
• Help customers adopt features like Direct Booking, Dynamic Pricing, Upsells, and other tools.
• Lead 1:1 consultations, group workshops, and product demonstrations to drive value.
• Engage high-value customers in QBRs and ongoing conversations to support growth.
• Build and manage your own pipeline, maintain CRM records, and forecast effectively.
• Collaborate with product and support teams to capture feedback and drive value for customers.

Skills

Revenue growth

Commercial mindset

Consultative approach

Self-motivation

Excellent communication

Pipeline & CRM management

Technical curiosity

Problem-solving

Team collaboration

Job description

Hospitable is a remote-only, fully distributed company that hires by North American timezones. You will own a revenue quota and drive growth through proactive, consultative customer success, focusing on expanding revenue and product adoption across our short-term rental customers.

You’ll build a strong pipeline, engage customers with targeted campaigns, and collaborate with product and support teams to deliver measurable business outcomes.