Executive Leader, Strategic RCM & Client Growth

RemoteFetch; United States; Remote; USD 130,000 - 145,000; Full time

Job summary

TruBridge, a subsidiary of IKS Health, seeks a Strategic Client Manager to lead executive relationships for top enterprise clients in revenue cycle management, EHR adoption, and solution integration.

You will own client success plans, drive measurable improvements in financial performance, coordinate cross‑functional teams, and manage escalations to ensure client value from the TruBridge partnership.

Qualifications

• Bachelor's degree in business administration, Healthcare Management, or related field (preferred).
• Ability to travel up to 60%.
• Experience improving healthcare revenue cycle performance (cash collections, AR aging, denials).
• Proven success improving client satisfaction, protecting renewals, and recovering at‑risk client relationships.
• Ability to identify emerging client issues and establish resolution plans with accountable owners.
• Ability to work independently and collaborate with SMEs.
• Strong relationship‑building with hospital CFOs and revenue cycle leaders.
• Experience analyzing revenue cycle performance trends and presenting recovery plans.
• 7+ years of healthcare revenue cycle experience, including 3+ years leading client‑facing RCM services.

Responsibilities

• Develop and implement client success plans with defined retention, satisfaction, risk‑reduction, and growth objectives.
• Maintain in‑depth knowledge of each client's organization to strengthen strategic relationships and client outcomes.
• Measure client satisfaction and engagement through feedback, executive conversations, solution adoption, service performance, and relationship indicators.
• Create and maintain value realization reporting that demonstrates client ROI and informs renewal decisions.
• Align qualified clients with the TruBridge reference program.
• Own executive‑level performance reviews translating revenue cycle data into actions to improve cash collections and AR performance.
• Lead cross‑functional TruBridge teams in diagnosing performance challenges and establishing recovery milestones.

Skills

Revenue cycle leadership

Client relationships

Executive communications

Cross-functional collaboration

Travel up to 60%

Education

Bachelor's degree in business administration, Healthcare Management, or related field

Job description

TruBridge, a subsidiary of IKS Health, seeks a Strategic Client Manager to lead executive relationships for top enterprise clients in revenue cycle management, EHR adoption, and solution integration.

You will own client success plans, drive measurable improvements in financial performance, coordinate cross‑functional teams, and manage escalations to ensure client value from the TruBridge partnership.