Remote Return-to-Work Champion

Lowe's Companies, Inc.; Mooresville (NC); On-site; USD 75,000 - 125,000; Full time

Job summary

Lowe’s is seeking a Return-to-Work Advisor to provide advocacy, coordination, and guidance for associates navigating work injuries. Using WC, ADA, FMLA, and disability knowledge, this role ensures timely RTW opportunities and equitable support across the organization.

This remote, full-time position requires independent decision-making, strong communication, and experience with multi-state WC/RTW. You will collaborate with Sedgwick, HR, nurse case managers, and store leadership to maintain

Qualifications

• Bachelor’s degree in business, HR, risk management or related field, or equivalent work experience.
• 5 years of general experience with at least 3 years in workers’ compensation, RTW programs, disability/leave administration, or HR compliance.
• Experience managing complex multi-state WC or RTW cases.
• Strong communication, documentation, and case-coordination skills.

Responsibilities

• Serve as the primary contact for escalated or complex associate issues requiring WC, ADA, FMLA or disability guidance.
• Provide immediate advocacy to newly out-of-work associates, identifying obstacles, and partnering with Sedgwick to resolve.
• Conduct WFA critical transition reviews at required intervals (60/90, 120, 240-day triggers).
• Deliver clear and empathetic communication throughout the claim lifecycle to reduce anxiety and encourage engagement.
• Manage alternative RTW referrals, placements, and Workday coding to reduce leakage.
• Intervene in RTW non-compliance cases, declined placements, or temporary duty terminations.
• Prepare temporary transitional duty letters and bona fide job offers for escalated matters.
• Partner with store operations, HR business partners, and nurse case managers to develop sustainable RTW plans.
• Coordinate RTW for out-of-state associates to ensure policy compliance and continuity.
• Collaborate with Sedgwick nurse case managers to resolve workflow issues and prevent treatment delays.
• Identify and elevate red flags, delays, or potential litigation risks.
• Respond to state WC agency inquiries and resolve escalated associate concerns.
• Resolve disputes related to medical treatment, scheduling, or service delivery.
• Provide guidance on WC, ADA, FMLA, and disability overlaps.
• Advise store leadership on temporary duty compliance.
• Consult on complex issues affecting RTW placements.
• Resolve no-pay escalations from nonprofit placement partners.
• Maintain dashboards tracking escalations, RTW compliance, temporary duty utilization, and cost impacts.
• Review ODG and NJWR compliance to identify workflow gaps.
• Provide insights to support continuous process refinement and program improvement.
• Monitor vendor performance and elevate service delivery issues as required.

Skills

Strong communication skills

Documentation skills

Case coordination skills

Education

Bachelor’s degree in business, HR, risk management or related field

Tools

Workday

Sedgwick systems

ODG guidelines

Job description

Lowe’s is seeking a Return-to-Work Advisor to provide advocacy, coordination, and guidance for associates navigating work injuries. Using WC, ADA, FMLA, and disability knowledge, this role ensures timely RTW opportunities and equitable support across the organization.

This remote, full-time position requires independent decision-making, strong communication, and experience with multi-state WC/RTW. You will collaborate with Sedgwick, HR, nurse case managers, and store leadership to maintain