Remote Retention & Customer Care Specialist

OhioX; Northern (KY); Hybrid; USD 43,000 - 53,000; Full time

Benefits offered by this job

Paid time off

401(k) with company match

Pension plan

Medical benefits

Education assistance

Insurance discounts

Job summary

Nationwide is seeking a Retention Agent for a fully remote role to contact customers, retain business, and cross-sell property/casualty products by phone or chat. You will process policy changes and provide excellent customer service across multiple states.

The position emphasizes strong communication, sales aptitude, and adherence to underwriting guidelines, with a typical training program and a permanent schedule after completion.

Qualifications

• Strong customer service and communication skills.
• Sales experience or ability to sell over the phone/online.

Responsibilities

• Make and receive calls from current policyholders for retention and cross-sell.
• Assist with policy changes and processing tasks.
• Provide information on coverage and products to customers.
• Support sales agents with phone or internet contacts in multiple states.

Skills

Customer service

Communication

Sales

Education

High school diploma or equivalent

Job description

Nationwide is seeking a Retention Agent for a fully remote role to contact customers, retain business, and cross-sell property/casualty products by phone or chat. You will process policy changes and provide excellent customer service across multiple states.

The position emphasizes strong communication, sales aptitude, and adherence to underwriting guidelines, with a typical training program and a permanent schedule after completion.