Remote Customer Retention Specialist — Growth & Impact

Sfventura; California (MO); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive hourly rate

Coaching and mentorship

Opportunity for advancement

Paid time off

401(k) matching

Bonus based on performance

Training & development

Flexible schedule

Job summary

Ken Caparoni State Farm Agency is seeking a Customer Retention Specialist to manage ongoing relationships, handle outreach, and support policy renewals. This fully remote role emphasizes excellent customer service and proactive retention strategies for clients across the US.

Ideal candidates demonstrate strong communication, problem-solving, and a detail-oriented approach to maintain accurate records. State insurance licensing is required or must be pursued as part of joining the team.

Qualifications

• Strong interpersonal and problem-solving abilities.
• Effective communication and listening skills.
• Detail-oriented with a focus on customer experience.
• Previous experience in customer service or account management preferred.
• Must be able to obtain applicable state insurance licenses.

Responsibilities

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to pivot to other needs.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

Skills

Interpersonal skills

Problem solving

Communication skills

Customer experience focus

State insurance licensing readiness

Job description

Ken Caparoni State Farm Agency is seeking a Customer Retention Specialist to manage ongoing relationships, handle outreach, and support policy renewals. This fully remote role emphasizes excellent customer service and proactive retention strategies for clients across the US.

Ideal candidates demonstrate strong communication, problem-solving, and a detail-oriented approach to maintain accurate records. State insurance licensing is required or must be pursued as part of joining the team.