Remote Retail Support Specialist (Contractor)

Living For Tomorrow; Decatur (GA); Remote; USD 15,000 - 25,000; Part time

Job summary

Living for Tomorrow is seeking a remote customer service contractor to support a national retail program. You will manage order status, membership questions, marketplace inquiries, and account research from a home workspace.

The role requires clear communication, attention to detail, and the ability to navigate multiple systems while following established workflows. Training and ongoing support are provided in a structured remote environment.

Qualifications

• Experience in customer service environments.
• Ability to navigate multiple systems and knowledge bases.

Responsibilities

• Handle order status, processing changes, and cancellations.
• Answer membership questions, cards, status, and auto-renewal.
• Address marketplace order inquiries and research accounts.
• Document a case for each customer interaction.
• Provide remote store support and assist with corporate sales inquiries.
• Handle escalated customer concerns with professionalism.

Skills

Customer service

Clear communication

Research skills

Attention to detail

Job description

Living for Tomorrow is seeking a remote customer service contractor to support a national retail program. You will manage order status, membership questions, marketplace inquiries, and account research from a home workspace.

The role requires clear communication, attention to detail, and the ability to navigate multiple systems while following established workflows. Training and ongoing support are provided in a structured remote environment.