Remote Customer Service Agent – Retail Support

Living For Tomorrow; Decatur (GA); Remote; USD 15,000 - 25,000; Part time

Job summary

Living for Tomorrow is seeking a remote customer service contractor to support a national retail program. You will manage order status, membership questions, marketplace inquiries, and account research from a home workspace.

The role requires clear communication, attention to detail, and the ability to navigate multiple systems while following established workflows. Training and ongoing support are provided in a structured remote environment.

Qualifications

• Experience in customer service environments.
• Ability to navigate multiple systems and knowledge bases.

Responsibilities

• Handle order status, processing changes, and cancellations.
• Answer membership questions, cards, status, and auto-renewal.
• Address marketplace order inquiries and research accounts.
• Document a case for each customer interaction.
• Provide remote store support and assist with corporate sales inquiries.
• Handle escalated customer concerns with professionalism.

Skills

Customer service

Clear communication

Research skills

Attention to detail

Job description

Retail store support

This is a remote position.

Living for Tomorrow is currently accepting applications for a remote customer service opportunity supporting a well‑known national retail program.

Compensation

Production Pay: $11.00 per hour / $5.50 per 30‑minute interval

Certification Pay: $7.00 per hour

Agents work as independent contractors and select available servicing intervals based on program availability and business requirements.

What You’ll Do

• Order status, processing, changes, and cancellations
• Membership questions, cards, status, and auto‑renewal
• Marketplace order inquiries
• Account research
• Retail store support
• Corporate sales‑related inquiries
• Escalated customer concerns
• Creating and documenting a case for each customer interaction
• Researching answers using knowledge‑base tools and support resources

Servicing Availability

The program operates 7 days per week, 365 days per year, from 9:00 AM–9:00 PM ET.

The highest availability is typically: Monday–Friday | 12:00 PM–6:00 PM ET.

Agents must be able to service at least: 2 hours / 4 intervals on Saturdays and/or Sundays.

During the Certification SOW, a minimum of 10 hours / 20 intervals per week is required.

Certification Schedule

• Phase 1: September 28, 2026–October 8, 2026
• Phase 2: October 9, 2026–October 29, 2026
• Class Schedule: Monday–Friday 9:00 AM–3:00 PM ET
• There is no class on October 12, 2026.

Equipment Requirements

• Windows 11 computer with all required updates completed
• Hardwired internet connection
• Hardwired USB headset with phone-quality audio and a noise‑cancelling microphone
• Webcam for certification
• Equipment that meets required platform standards

Performance Expectations

• Commitment Adherence: 90% or higher
• Quality Assurance: Above 90%
• Average Handle Time: Approximately 500–700 seconds

Accurate documentation is required for every customer interaction.

Screening & Enrollment Requirements

• Background check
• Photo ID verification
• $50 non‑refundable Class Confirmation Deposit

Additional enrollment eligibility requirements apply. Applicants with recent certification drops/failures, conflicting enrollments, overlapping classes, or certain prior program terminations may not qualify.

Ideal Candidate

• Communicate clearly and professionally
• Are comfortable assisting customers by phone
• Can navigate multiple systems while researching information
• Pay close attention to details
• Can remain patient during escalated customer situations
• Follow procedures and workflows consistently
• Are dependable with scheduled servicing commitments
• Can work independently in a professional home workspace

Ready to Work From Home?

If you’re looking for a structured remote customer service opportunity with training, ongoing support, and the flexibility of independent contracting.