Remote Retail Communications Strategist

Trulieve; Clearwater (FL); Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits package

Job summary

Trulieve is seeking a Retail Communications Specialist in Clearwater, FL to craft and distribute clear communications to retail stores nationwide, supporting SOPs and business processes with cross-functional teams.

You will maintain internal platforms (The Joint, Retail SharePoint) and help improve operational efficiency through documentation, training support, and field collaborations. Remote work is available with occasional travel.

Qualifications

• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel).
• Experience in retail operations or customer service is a plus.
• Self-starter with a track record of meeting deadlines.
• Deep understanding of all retail and retail support roles.
• Strong skills in process improvement, documentation, time management, and organization.
• Ability to work independently and collaborate with individuals at various seniority levels.
• Effective communication skills in conversational English.

Responsibilities

• Collaborate with Retail Field Operations Managers to develop and distribute key retail communications.
• Manage and maintain internal communication platforms such as The Joint and Retail SharePoint sites.
• Ensure clarity and accessibility of resource materials using Zendesk Resource Management.
• Support business partners in developing, documenting, and enhancing SOPs to drive operational efficiency and consistency.
• Facilitate communication and collaboration between departments to improve operational workflows.
• Conduct field visits as needed to support operations and reinforce process knowledge.
• Provide recommendations to the Retail Communications Supervisor to improve operations and support growth initiatives.
• Assist in the development of SOPs to increase efficiency within designated regions.
• Partner with Retail Field Operations and Field Training teams on product and process initiatives.
• Manage special projects and responsibilities as assigned.

Skills

MS Office

Retail operations

Self-starter

Deadline driven

Communication

Tools

SharePoint

Zendesk Resource Management

Job description

Trulieve is seeking a Retail Communications Specialist in Clearwater, FL to craft and distribute clear communications to retail stores nationwide, supporting SOPs and business processes with cross-functional teams.

You will maintain internal platforms (The Joint, Retail SharePoint) and help improve operational efficiency through documentation, training support, and field collaborations. Remote work is available with occasional travel.