Retail Field Operations Specialist — Travel-Heavy

Trulieve; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

Trulieve is seeking a Retail Field Operations Specialist to support nationwide operations from Atlanta, GA with remote work and travel across states. You will report to the Senior Manager, Retail Field Operations and coordinate field activities, systems, and processes to sustain high operational standards.

The role requires a proactive, detail-oriented self-starter with a background in retail operations or customer service, ability to train teams, and strong communication.

Qualifications

• Minimum of an associate degree is preferred
• Prior operations management experience, preferably in retail and/or customer service area, is a plus
• Self-starter with a history of pushing for deadline-driven results and deliverables
• Process improvement and documentation; Attention to detail; time-management, prioritization, and organizational skills
• Observant, analytical, inquisitive, and attentive
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• SAP and State required compliance/inventory management system knowledge preferred
• Must possess the ability to train, develop and evaluate a team
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices
• Able to understand and follow written/oral instructions

Responsibilities

• Assist with managing, facilitating, and increasing communication and efficiency between departments
• Conduct field support and quality visits to ensure operational standards are met
• Serve as the SME for the states you support, pertaining to all systems and regulations
• Provide recommendations to the Retail Field Operations Manager to improve operations and drive growth
• Monitor daily productivity, recommending modifications to improve overall effectiveness of personnel and operations
• Assist with system and technology training and implementation
• Support in the development of standard operating procedures to increase efficiency within the designated region
• Assist with training and support to all Trulieve retail partners in the company
• Identify needs and strategize operational plans for retail training, visual merchandising and store aesthetics, customer flow, product organization, and asset protection in retail locations
• Participate in User Acceptance Testing (UAT) to validate updates and enhancements meet operational needs and function as expected
• Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward
• Visit retail establishments to ensure efficient and effective management as well as high performance sales
• Other miscellaneous assigned projects and responsibilities as directed

Skills

Operations management

Customer service

Communication

Training & development

Time management

Analytical

Team leadership

Education

Associate degree

Tools

SAP

Inventory software

Job description

Trulieve is seeking a Retail Field Operations Specialist to support nationwide operations from Atlanta, GA with remote work and travel across states. You will report to the Senior Manager, Retail Field Operations and coordinate field activities, systems, and processes to sustain high operational standards.

The role requires a proactive, detail-oriented self-starter with a background in retail operations or customer service, ability to train teams, and strong communication.