Remote Retail Communications Strategist

Trulieve; Oregon; Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Job summary

Trulieve, a leading U.S. cannabis company, seeks a Retail Communications Specialist to craft clear, strategic communications for nationwide retail stores.

This role supports SOPs, procedures, and operational processes with cross-functional teams, ensuring accessible resource materials and strong collaboration across departments. Responsibilities include distributing communications, managing SharePoint and Zendesk resources, and partnering with Field Operations and Training teams to drive

Qualifications

• Associate degree preferred.
• Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel).
• Experience in retail operations or customer service is a plus.

Responsibilities

• Collaborate with Retail Field Operations Managers to develop and distribute key retail communications.
• Manage and maintain internal communication platforms such as The Joint and Retail SharePoint sites.
• Ensure clarity and accessibility of resource materials using Zendesk Resource Management.
• Support business partners in developing, documenting, and enhancing SOPs to drive operational efficiency and consistency.
• Facilitate communication and collaboration between departments to improve operational workflows.
• Conduct field visits as needed to support operations and reinforce process knowledge.

Skills

Strong communication

Independent work style

Time management

Attention to detail

Team collaboration

Education

Associate degree preferred

Tools

Microsoft Office

Zendesk

SharePoint

Job description

Trulieve, a leading U.S. cannabis company, seeks a Retail Communications Specialist to craft clear, strategic communications for nationwide retail stores.

This role supports SOPs, procedures, and operational processes with cross-functional teams, ensuring accessible resource materials and strong collaboration across departments. Responsibilities include distributing communications, managing SharePoint and Zendesk resources, and partnering with Field Operations and Training teams to drive