Operations Specialist

Trulieve; Atlanta (GA); Remote; USD 60,000 - 90,000; Full time

Job summary

Trulieve is seeking a Retail Field Operations Specialist to support nationwide operations from Atlanta, GA with remote work and travel across states. You will report to the Senior Manager, Retail Field Operations and coordinate field activities, systems, and processes to sustain high operational standards.

The role requires a proactive, detail-oriented self-starter with a background in retail operations or customer service, ability to train teams, and strong communication.

Qualifications

• Minimum of an associate degree is preferred
• Prior operations management experience, preferably in retail and/or customer service area, is a plus
• Self-starter with a history of pushing for deadline-driven results and deliverables
• Process improvement and documentation; Attention to detail; time-management, prioritization, and organizational skills
• Observant, analytical, inquisitive, and attentive
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels
• SAP and State required compliance/inventory management system knowledge preferred
• Must possess the ability to train, develop and evaluate a team
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment, comprehend safety procedures, and utilize telecommunication devices
• Able to understand and follow written/oral instructions

Responsibilities

• Assist with managing, facilitating, and increasing communication and efficiency between departments
• Conduct field support and quality visits to ensure operational standards are met
• Serve as the SME for the states you support, pertaining to all systems and regulations
• Provide recommendations to the Retail Field Operations Manager to improve operations and drive growth
• Monitor daily productivity, recommending modifications to improve overall effectiveness of personnel and operations
• Assist with system and technology training and implementation
• Support in the development of standard operating procedures to increase efficiency within the designated region
• Assist with training and support to all Trulieve retail partners in the company
• Identify needs and strategize operational plans for retail training, visual merchandising and store aesthetics, customer flow, product organization, and asset protection in retail locations
• Participate in User Acceptance Testing (UAT) to validate updates and enhancements meet operational needs and function as expected
• Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward
• Visit retail establishments to ensure efficient and effective management as well as high performance sales
• Other miscellaneous assigned projects and responsibilities as directed

Skills

Operations management

Customer service

Communication

Training & development

Time management

Analytical

Team leadership

Education

Associate degree

Tools

SAP

Inventory software

Job description

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Join Trulieve – Where Passion Meets Purpose

If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized onTIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction.

If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com

Requisition ID: 21707

Remote Work Available:No

Job Title: RetailFieldOperationsSpecialist

Department: RetailOperations

Reports To: Senior Manager, Retail Field Operations

Location: Atlanta, GA / Remote + Travel

Role Summary:

This position isresponsible forsupporting theRetailFieldOperations Managerwithoperational procedures,systems, andbusiness processesnationwide.

KeyDuties and Responsibilities:

Assist with managing, facilitating,and increasingcommunicationandefficiencybetweendepartments.

Conduct field support and quality visits to ensure operational standards are met.

Serve as the Subject Matter Expert(SME)for thestates you support, pertaining to all systems and regulations.

Providerecommendations totheRetailFieldOperationsManagerto improveoperationsand drivegrowth.

Monitor daily productivity,recommendingmodifications to improve overall effectiveness of personnel and operations

Assist with system andtechnologytraining andimplementation.

Supportinthedevelopment ofstandard operating procedures to increase efficiencywithin the designated region.

Assistwithtraining and support toall Trulieveretailpartnersinthe company.

Identify needs and strategize operational plans for retail training, visual merchandising and store aesthetics, customer flow, product organization, and asset protection in retail locations.

Participate in User Acceptance Testing (UAT) to validate updates and enhancements meet operational needs and function as expected.

Provide supportwithnew store openingsto ensure the store and team are prepared forGrand Opening and understand operations moving forward.

Visit retail establishments to ensure efficient and effective management as well as high performance sales.

Other miscellaneous assigned projects and responsibilities as directed.

SKILLS AND QUALIFICATIONS:

Minimum of an associate degree is preferred

Prioroperationsmanagement experience, preferably in retail and/or customer servicearea,is a plus

Self-starter with a history of pushing for deadline-driven results and deliverables

Process improvement and documentation; Attention to detail;time-management,prioritization,and organizational skills

Observant, analytical,inquisitive,and attentive

Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels

SAP and State requiredcompliance/inventory management system knowledge preferred

Must possess the ability to train, develop and evaluate a team

Able to communicate in conversational Englishtowork effectively with customers and team members, operate electronic equipment (computer, laptop),comprehend safety procedures,and utilize telecommunication devices

Able to understand and follow written/oral instructions

ADDITIONALMINIMUMQUALIFICATIONS:

Mustpossessavaliddriver’slicenseand pass a MVR background check

Mustbeabletopassalevel1andlevel2backgroundcheck

Mustbeatleast21yearsof age

Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.

PHYSICALREQUIREMENTS:

While performing the duties of this job, the employee is:

Consistentlyrequired to move/traverse throughout facilities, including tight spaces

Accurately communicate and exchange sensitive information and ideas with others, including members of the public;observe/inspect details at varying ranges;operatecomputing devices:

Frequentlyrequired to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50lbs; lift/carry/position objects up to 50 lbs.; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl)

Occasionallyrequired to remain in a seated position

Must have visual and auditory acuity with or without aids to perform all functions of the position

WORK SCHEDULE:

45+hours weeklywithflexible hoursdepending onbusinessneeds.Must be available to work occasional evenings,weekends,and holidays.Travel50%-75% of work schedule.

Salary will be commensurate with experience. A comprehensive benefits package including paid time off is offered with this position.

Trulieve provides equal employment opportunities to all employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy or any other characteristic protected by federal, state or local laws.