Remote Retail Communications Specialist

Framebridge; Bethesda (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Parental leave

Flexible time off

Employee discounts

Disability & life insurance

EAP

Learning & development

Commuter benefits

Pet insurance

Job summary

Framebridge is seeking a Coordinator, Retail Communications to translate complex directives into clear, actionable messages for store teams and manage daily communications via Zipline and Asana. You will craft content, track engagement, and support events and campaigns.

You will collaborate with cross-functional teams to ensure brand-consistent communications, maintain schedules, and measure impact using analytics.

Qualifications

• 3+ years of retail experience, ideally in a communications, operations, or store support capacity.
• An organized, proactive writer who thrives in a fast-paced environment—you don't just hit “send,” you analyze engagement data, listen to store feedback, and constantly improve.
• Strong organizational and time-management skills, with the ability to prioritize and meet deadlines across multiple workstreams.
• Detail-oriented with a focus on accuracy, clarity, inclusivity, and brand consistency in all communications.
• Proficient in Google Workspace and/or Microsoft Office; experience with Zipline and Asana a plus.

Responsibilities

• Build clear, relevant, and engaging content for store-facing communications aligned with brand tone and values.
• Translate complex corporate directives into easy-to-follow guidance for store teams.
• Upload and schedule communications, tasks, and resources using Zipline; maintain documentation and version control within the platform.
• Monitor task completion rates and engagement analytics through Zipline dashboards; identify communication gaps or bottlenecks and recommend improvements.
• Build Retail's monthly newsletter and develop quarterly communications calendars.
• Maintain Communications statuses and dates in Asana trackers; monitor Slack channels for urgent communications needs.
• Provide in-store support as needed for events, campaign launches, and other activations.

Skills

Retail communications

Written communication

Project management

Analytical mindset

Tools

Zipline

Asana

Slack

Google Workspace

Job description

Framebridge is seeking a Coordinator, Retail Communications to translate complex directives into clear, actionable messages for store teams and manage daily communications via Zipline and Asana. You will craft content, track engagement, and support events and campaigns.

You will collaborate with cross-functional teams to ensure brand-consistent communications, maintain schedules, and measure impact using analytics.