Remote Complaint Intake Specialist

Hrstalentsolutions; Kissimmee (FL); Remote; USD 34,000 - 49,000; Full time

Job summary

Hrstalentsolutions is seeking a Complaint Receipt Assistant for a remote position in the United States. The role acknowledges customer complaints, records details in the case system, and routes it to the investigator. It does not decide on resolution or compensation.

This part-time or full-time position offers $30 per hour and requires a quiet home office. Training on privacy rules and escalation guides will be provided, with emphasis on accurate intake and respectful communication.

Qualifications

• Customer service or office administration experience preferred but not required.
• Ability to read closely, write calmly, and follow escalation processes.
• Remote position with a private home office or suitable setup.

Responsibilities

• Read assigned complaint emails and online forms.
• Locate the right customer record or ask for missing detail.
• Capture the issue, date, and follow-up accurately.
• Send an approved receipt acknowledgement.
• Flag urgent or sensitive concerns under the employer's process.
• Route the case to the designated reviewer with context intact.
• Record new messages and maintain a clear next owner.

Job description

Hrstalentsolutions is seeking a Complaint Receipt Assistant for a remote position in the United States. The role acknowledges customer complaints, records details in the case system, and routes it to the investigator. It does not decide on resolution or compensation.

This part-time or full-time position offers $30 per hour and requires a quiet home office. Training on privacy rules and escalation guides will be provided, with emphasis on accurate intake and respectful communication.