Remote Customer Experience Specialist I

Allegion Canada Inc.; Indiana (PA); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K with match

Paid time off

Tuition reimbursement

Job summary

Allegion is hiring a Customer Experience Specialist 1 for a remote role in Indiana. You will support customers via phone, email, and the Allegion portal, handling inquiries on orders, returns, and product information. Training is available near Carmel/Indianapolis, with occasional on-site visits as needed.

The role requires basic 6+ months of customer service experience, HS diploma, and strong communication. Bilingual Spanish is a plus; familiarity with CRM/ERP systems is beneficial.

Qualifications

• 6+ months of customer service experience in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Handle customer service interactions via phone, email, and portal.
• Resolve inquiries including order status, returns, pricing, and product information.
• Document requests in CRM and coordinate with cross-functional teams to ensure timely resolution.

Skills

Customer service

Bilingual Spanish

MS Office

Communication

Multi-tasking

Education

HS Diploma or GED

Tools

CRM

ERP

Job description

Allegion is hiring a Customer Experience Specialist 1 for a remote role in Indiana. You will support customers via phone, email, and the Allegion portal, handling inquiries on orders, returns, and product information. Training is available near Carmel/Indianapolis, with occasional on-site visits as needed.

The role requires basic 6+ months of customer service experience, HS diploma, and strong communication. Bilingual Spanish is a plus; familiarity with CRM/ERP systems is beneficial.