Remote Resident Services Coordinator

Evernest; United States; Remote; USD 6,800 - 9,700; Full time

Job summary

Evernest in the United States is seeking a Remote Resident Services Coordinator who thrives on delivering exceptional customer service and building strong resident relationships. This role requires clear communication across departments to ensure a seamless experience for residents.

You will manage resident inquiries, coordinate with management, and uphold policies while promoting retention. A 1–3 year track record in customer service or real estate is preferred; experience with Appfolio is a

Qualifications

• 1 to 3 years of professional experience.
• Experience in customer service, real estate, financial services or a related field.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to respond promptly to inquiries via phone, email, and text.

Responsibilities

• Oversee all resident communication, including rent delinquency, renewals, and concerns.
• Respond promptly to inquiries, complaints, and maintenance requests via phone, email, and text.
• Develop and maintain positive relationships to foster community and retention.
• Collaborate with management to ensure policies are followed and issues are resolved quickly.

Skills

Communication

Customer service

Organization

Decision making

Autonomous work

Team player

Real estate experience

Tools

Appfolio

Job description

Evernest in the United States is seeking a Remote Resident Services Coordinator who thrives on delivering exceptional customer service and building strong resident relationships. This role requires clear communication across departments to ensure a seamless experience for residents.

You will manage resident inquiries, coordinate with management, and uphold policies while promoting retention. A 1–3 year track record in customer service or real estate is preferred; experience with Appfolio is a