Remote Reservations Specialist – Guest Booking Pro

Placements24; The Islands (MS); Hybrid; USD 11,000 - 18,000; Full time

Benefits offered by this job

Performance-based commissions

Equipment provided for remote work

Medical and retirement benefits

Job summary

The ideal candidate is organized, efficient, and excels in customer service, contributing to a seamless booking experience for travelers exploring the Western Cape.

Qualifications

• Experience in reservations, front desk, or customer service.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with reservation software and MS Office.

Responsibilities

• Process incoming reservation requests via phone, email, and online platforms.
• Provide information on room availability, rates, packages, and amenities.
• Confirm bookings, process payments, and update reservation systems in real time.
• Handle cancellations and modifications to existing reservations.
• Respond to guest inquiries and assist with booking-related issues.
• Upsell services and promotions to enhance guest stays.

Skills

Booking software

MS Office

Customer service

Communication

Time management

Tools

Reservation software

Job description

The ideal candidate is organized, efficient, and excels in customer service, contributing to a seamless booking experience for travelers exploring the Western Cape.