Guest Reservations Specialist - Craft Memorable Stays

Cape Resorts Group; Cape May (NJ); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Cape Resorts Group is seeking a Reservations Specialist to process incoming reservations and information calls for its properties. You will assist guests with hotel bookings, dining packages, spa services, and resort activities to convert calls to sales.

Responsibility includes accurate data entry, updating notes, and coordinating with Front Desk. You will respond to voicemails and emails professionally, while maintaining guest confidentiality and adhering to Cape Resorts standards.

Qualifications

• High school diploma required; 1–2 years of college courses preferred.
• One to two years in a public contact position.
• Strong computer skills with Windows-based applications; data entry proficiency.

Responsibilities

• Handle incoming reservations and information calls for Cape Resorts properties.
• Input hotel reservations with minimal errors and update notes for interactions.
• Coordinate with Front Desk for reservation changes within 24 hours of arrival.
• Run reports to support sales strategy and monitor changes in processes.
• Respond to voicemail and email inquiries promptly and professionally.
• Maintain guest confidentiality regarding records and policies.

Skills

Strong Computer Skills

Verbal communication

Written communication

Data entry

Work under pressure

Hospitality experience

Education

High school diploma

College coursework

Tools

Maestro PMS

Job description

Cape Resorts Group is seeking a Reservations Specialist to process incoming reservations and information calls for its properties. You will assist guests with hotel bookings, dining packages, spa services, and resort activities to convert calls to sales.

Responsibility includes accurate data entry, updating notes, and coordinating with Front Desk. You will respond to voicemails and emails professionally, while maintaining guest confidentiality and adhering to Cape Resorts standards.