Remote Booking Concierge

Alegria Travel Services; High Rock (AL); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

100% remote work

Structured onboarding

Ongoing professional development

Access to online tools

Continuing education opportunities

Supportive team environment

Job summary

Alegria Travel Services seeks a detail-oriented Booking Coordination Representative to assist clients researching options, coordinating reservations, and managing booking details. This 100% remote role emphasizes clear communication and reliable support throughout the reservation process.

The ideal candidate enjoys helping people, researching solutions, and keeping multiple requests organized in a remote environment, with structured onboarding and ongoing professional development provided.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional.
• Comfortable conducting online research.
• Ability to manage multiple requests and priorities.
• Comfortable using email and web-based platforms.
• Strong follow-up and problem-solving abilities.
• Previous customer service, reservations, hospitality, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients regarding booking needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with coordinating reservations and confirmations.
• Review booking information for accuracy and completeness.
• Provide clients with confirmations, updates, and important details.
• Assist with changes, adjustments, and special requests.
• Maintain accurate client and booking records.
• Follow up on pending requests and required information.
• Communicate with service providers when necessary.
• Provide professional support throughout the booking process.

Skills

Communication skills

Organization

Customer-focused

Online research

Multitasking

Email/web platforms

Follow-up & problem-solving

Customer service experience

Tools

Email

Job description

Alegria Travel Services seeks a detail-oriented Booking Coordination Representative to assist clients researching options, coordinating reservations, and managing booking details. This 100% remote role emphasizes clear communication and reliable support throughout the reservation process.

The ideal candidate enjoys helping people, researching solutions, and keeping multiple requests organized in a remote environment, with structured onboarding and ongoing professional development provided.