Remote Reservation Support Specialist

Alegria Travel Services; Charlotte (NC); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Remote work

Onboarding and training provided

Access to professional tools

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment. You will be responsible for providing accurate information and keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys assisting clients in a remote environment, with onboarding and ongoing

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Familiarity with email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information on client needs and preferences.
• Research availability and service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written communication

Verbal communication

Attention to detail

Organizational skills

Time management

Customer-focused

Email & online systems

Research skills

Multitasking

Customer service experience

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment. You will be responsible for providing accurate information and keeping reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys assisting clients in a remote environment, with onboarding and ongoing