Remote Reservation Support Specialist

Alegria Travel Services; San Antonio (TX); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Ongoing education and development

Access to professional tools

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote role. You will communicate professionally, pay close attention to details, and help clients with accurate information while keeping reservations organized and up to date.

The position emphasizes professional communication, strong organizational skills, and the ability to manage multiple tasks in

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy in data handling.
• Organized with good time-management and prioritization.
• Customer-focused, professional, and reliable.
• Proficient with email and online systems; able to research information.
• Experience in reservations, hospitality, or customer service is a plus but not required.

Responsibilities

• Respond to reservation questions and requests with clear information.
• Gather client preferences and requirements for reservations.
• Research availability and select appropriate service options.
• Coordinate reservations and issue confirmations.
• Review reservation details for accuracy and completeness.
• Communicate updates and important information to clients.
• Handle modifications and special requests when needed.
• Maintain accurate client and reservation records in systems.
• Follow up on any outstanding requests to ensure satisfaction.
• Coordinate with service providers as required.

Skills

Written communication

Verbal communication

Attention to detail

Organization

Time management

Customer focus

Research skills

Multitasking

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote role. You will communicate professionally, pay close attention to details, and help clients with accurate information while keeping reservations organized and up to date.

The position emphasizes professional communication, strong organizational skills, and the ability to manage multiple tasks in