Remote Reservation Specialist

Alegria Travel Services; Scranton (Lackawanna County); Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Remote environment

Onboarding and training

Ongoing education

Access to tools

Continuing learning

Supportive team

Job summary

Alegria Travel Services is seeking a Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. You will ensure accurate information and keep reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients in a 100% remote environment. Onboarding and ongoing development are provided to support success.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written communication

Verbal communication

Attention to detail

Organizational skills

Time-management

Customer-focused

Researching information

Multitasking

Remote work

Education

Tools

Email platforms

Online reservation systems

Job description

Alegria Travel Services is seeking a Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. You will ensure accurate information and keep reservation details organized and up to date.

The ideal candidate communicates professionally, pays close attention to details, and enjoys helping clients in a 100% remote environment. Onboarding and ongoing development are provided to support success.