Remote Reservation Support Specialist

Sunkissed Getaways; Chicago (IL); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

100% remote environment

Onboarding and training provided

Ongoing education and development

Access to professional tools

Job summary

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This remote role emphasizes accurate information and organized reservation details.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment. Onboarding and ongoing education are provided to support growth within a collaborative team.

Qualifications

• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service/reservations/hospitality experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Communication

Detail oriented

Time management

Customer-focused

Email systems

Research skills

Multitasking

Hospitality experience

Tools

CRM systems

Job description

Sunkissed Getaways is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This remote role emphasizes accurate information and organized reservation details.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients in a remote environment. Onboarding and ongoing education are provided to support growth within a collaborative team.