Remote Reservation Concierge for Client Success

Destinationknot; New York (NY); Remote; USD 40,000 - 54,000; Full time

Job summary

Destination Knot is seeking a detail-oriented Remote Reservation Support Specialist to assist with client reservation requests and provide administrative support related to booking and scheduling services. This role focuses on customer service, coordination, and accurate data handling within a reservations environment.

This position is ideal for organized, professional individuals who are comfortable working independently in a remote setting and able to manage multiple tasks while meeting

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Comfortable using online systems, email, and basic digital tools.
• Ability to manage multiple tasks while meeting deadlines.
• Customer service or administrative support experience preferred.
• Reliable internet access and ability to work remotely.

Responsibilities

• Assist with reservation and scheduling requests submitted by clients.
• Support booking coordination across accommodations and related services
• Maintain accurate client records and reservation details in internal systems
• Communicate professionally with clients via email, phone, or messaging platforms
• Provide general customer service support and follow established processes
• Review confirmations and documentation for accuracy and completeness
• Collaborate with internal teams to ensure a smooth client experience

Skills

Strong written and verbal comm

Attention to detail

Organizational skills

Digital literacy

Task management

Customer service experience

Reliable internet access

Job description

Destination Knot is seeking a detail-oriented Remote Reservation Support Specialist to assist with client reservation requests and provide administrative support related to booking and scheduling services. This role focuses on customer service, coordination, and accurate data handling within a reservations environment.

This position is ideal for organized, professional individuals who are comfortable working independently in a remote setting and able to manage multiple tasks while meeting