Remote Reservation Concierge

Alegria Travel Services; Allentown (Lehigh County); Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

100% remote environment

Onboarding & training provided

Ongoing education and development

Access to professional tools andonline

Continuing learning opportunities

Supportive team environment

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients while maintaining organized reservation records and timely updates to clients and service providers.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information regarding client needs and preferences.
• Research availability and appropriate service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written and verbal communication

Attention to detail

Organization

Time management

Customer-focused

Email and online systems

Research information

Reliability and multitasking

Customer service experience (nice to)

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to details, and enjoys assisting clients while maintaining organized reservation records and timely updates to clients and service providers.