Remote Reservation Concierge

Alegria Travel Services; Buffalo (NY); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Onboarding and training

Remote work

Professional development

Team environment

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients from home; onboarding and ongoing education are provided, along with access to professional tools and a supportive team.

Qualifications

• Strong written and verbal communication.
• Excellent attention to detail and accuracy.
• Good organizational and time-management skills.
• Customer-focused and professional.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service, reservations, hospitality, or related experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests
• Gather information regarding client needs and preferences
• Research availability and appropriate service options
• Assist with coordinating reservations and confirmations
• Review reservation details and documentation for accuracy
• Communicate updates and important information to clients
• Assist with modifications and special requests
• Maintain accurate client and reservation records
• Follow up on outstanding requests
• Coordinate with service providers when necessary
• Maintain professional customer service standards

Skills

Communication skills

Attention to detail

Organizational skills

Customer-focused

Research skills

Time management

Remote work

Multi-tasking

Tools

Email

Online systems

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests in a 100% remote environment.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients from home; onboarding and ongoing education are provided, along with access to professional tools and a supportive team.