Remote Reliability & Incident Response Specialist

Nexcess; Forest Acres (SC); A distancia; USD 85.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

401(k) with company matching

Collaborative culture

Descripción de la vacante

Nexcess is seeking a Reliability Operations Specialist to enhance operational excellence in incident management and service reliability. The ideal candidate will collaborate across teams to coordinate incident responses, facilitate post-incident reviews, and improve overall service stability.

This remote position offers a salary range of $85,000 - $100,000 annually and requires strong analytical skills, excellent communication, and the ability to influence outcomes across teams without direct authority.

Formación

• 3+ years of experience in Product Operations or related role.
• Experience in major incident response activities.
• Knowledge of incident management methodologies.

Responsabilidades

• Participate in major incident response activities.
• Coordinate incident response efforts across multiple teams.
• Analyze incident trends for improvement opportunities.

Conocimientos

Operational excellence

Incident response

Analytical skills

Communication skills

Problem-solving

Herramientas

Monitoring tools

Observability platforms

Descripción del empleo

Nexcess is seeking a Reliability Operations Specialist to enhance operational excellence in incident management and service reliability. The ideal candidate will collaborate across teams to coordinate incident responses, facilitate post-incident reviews, and improve overall service stability.

This remote position offers a salary range of $85,000 - $100,000 annually and requires strong analytical skills, excellent communication, and the ability to influence outcomes across teams without direct authority.