Remote Reimbursement Specialist

Cardinal Health, Inc.; Juneau (AK); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid time off

401k plan

MyFlexPay access

FSAs

Disability coverage

Work-life resources

Parental leave

Wellness programs

Job summary

Cardinal Health, Inc. is seeking a remote, full-time Customer Service professional for the Individualized Care team. You will handle inbound calls, enrollment applications, and patient support, while ensuring accurate documentation and timely resolutions for benefit investigations.

The role emphasizes Medicare/Medicaid knowledge, prior authorizations, and strong communication. Optional bilingual ability and high-volume experience are valued in a flexible, supportive environment.

Qualifications

• 3-6 years of experience in patient support/service context preferred
• Knowledge of Medicare/Medicaid and payer policies preferred
• Experience with Prior Authorization and Appeals submissions preferred
• Able to work with high-volume production teams with an emphasis on quality
• Strong computer skills, including Word, Outlook, and Excel
• Able to communicate clearly and empathetically with patients and providers

Responsibilities

• Serve as first point of contact on inbound calls and determine needs
• Create and process enrollment applications with urgency
• Review forms and documentation for accuracy and completeness
• Conduct outbound communications to assist patients and programs
• Resolve patient questions and provider concerns regarding benefits
• Maintain detailed notes in the customer inquiry system
• Discuss missing information or coverage options with patients/providers
• Assess patient ability to afford therapy and guide to financial assistance
• Provide detailed activity notes for Benefit Investigation processing
• Collaborate with team to support patient population
• Follow through on benefit investigation rejections and seek all coverage avenues
• Track payer/plan changes and report trends to management
• Explain insurance programs and help patients choose best coverage
• Handle escalations with timely resolutions and proper documentation
• Research payer/provider issues to resolve inquiries efficiently

Skills

Customer service

MS Office

Problem solving

High volume environment

Bilingual (preferred)

Adaptable & flexible

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Cardinal Health, Inc. is seeking a remote, full-time Customer Service professional for the Individualized Care team. You will handle inbound calls, enrollment applications, and patient support, while ensuring accurate documentation and timely resolutions for benefit investigations.

The role emphasizes Medicare/Medicaid knowledge, prior authorizations, and strong communication. Optional bilingual ability and high-volume experience are valued in a flexible, supportive environment.