Remote Reimbursement & Benefits Specialist

Cardinal Health; Madison (WI); Remoto; USD 32.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Paid time off

401k savings plan

HSA

Descrizione del lavoro

Cardinal Health seeks a remote Customer Support Specialist to assist patients with enrollment, benefit investigations, and payer communications nationwide. You will ensure accurate data entry, timely responses, and escalation when needed to support enrollment and approvals.

The role requires 3-6 years of patient services or related experience, Medicare payer knowledge, and MS Office proficiency. This is a full-time remote role with standard hours and benefits.

Competenze

• 3-6 years of experience in patient services or related role.
• Strong knowledge of Medicare and payer policies.
• Proficiency with Microsoft Office (Word/Outlook, Excel).
• Willingness to work in a remote, high-volume environment.
• Clear communication and problem-solving abilities.

Mansioni

• First point of contact on inbound calls; assess needs and respond accordingly.
• Complete enrollment applications with accuracy and urgency.
• Review forms for missing information and update records.
• Conduct outbound calls to support patient program needs.
• Resolve questions about status of assistance requests and care.
• Maintain detailed notes in the case management system.

Conoscenze

Customer service

Medicare knowledge

Microsoft Office

Bilingual (preferred)

Formazione

High School Diploma

Strumenti

Microsoft Office

Descrizione del lavoro

Cardinal Health seeks a remote Customer Support Specialist to assist patients with enrollment, benefit investigations, and payer communications nationwide. You will ensure accurate data entry, timely responses, and escalation when needed to support enrollment and approvals.

The role requires 3-6 years of patient services or related experience, Medicare payer knowledge, and MS Office proficiency. This is a full-time remote role with standard hours and benefits.