Remote Reimbursement Coordinator | Patient Support

Cardinal Health, Inc.; Lincoln (NE); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA

Flex spending accounts

Job summary

Cardinal Health, Inc. is hiring a remote Customer ServiceProfessional to support individualized care and enrollment processes. You will be the first contact on inbound calls and manage detailed enrollment applications.

You will assess patient needs, verify documentation, and guide patients through benefit investigations while coordinating with teammates to ensure timely resolutions, in a full-time remote setting.

Qualifications

• 3-6 years of patient support service experience.
• High School Diploma or equivalent.
• Knowledge of Medicare, Medicaid and Commercial payer policies.
• 1-2 years experience with Prior Authorization and Appeals preferred.

Responsibilities

• First point of contact on inbound calls and determines needs.
• Creates and completes enrollment applications with urgency.
• Scrutinizes forms and supporting documentation for missing information.
• Conducts outbound correspondence to support patient and program needs.
• Resolve patient's questions and represent concerns regarding status of requests.
• Maintain accurate and detailed notations for every interaction in the database.
• Explain insurance options and help patients select best coverage.

Skills

Medicare knowledge

Payer policies

Problem solving

Customer service

Microsoft Office

Bilingual

Education

High School Diploma, GED, or equivalent

Tools

Word

Outlook

Excel

Job description

Cardinal Health, Inc. is hiring a remote Customer ServiceProfessional to support individualized care and enrollment processes. You will be the first contact on inbound calls and manage detailed enrollment applications.

You will assess patient needs, verify documentation, and guide patients through benefit investigations while coordinating with teammates to ensure timely resolutions, in a full-time remote setting.