Remote Reimbursement Specialist – Patient Access

Cardinal Health; Lansing (MI); Remoto; USD 32.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental and vision coverage

Paid time off

401k savings plan

Flexible spending accounts (FSAs)

Descrizione del lavoro

Cardinal Health is seeking a Remote Customer Support Specialist to join its Individualized Care team. The role focuses on enrollment, benefit investigations, and coordination with payers to help patients access therapy.

You will handle inbound and outbound communications, gather documentation, assess financial assistance options, and maintain detailed case notes. The position requires accuracy, problem solving, and the ability to work within a fast-paced, remote environment.

Competenze

• 3-6 years of experience, preferred
• High School Diploma, GED, or equivalent work experience, preferred
• Patient Support Service experience, preferred
• Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payer policies and guidelines for coverage, preferred
• Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred
• Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred
• 1-2 years experience with Prior Authorization and Appeal submissions, preferred
• Ability to work with high volume production teams with an emphasis on quality
• Intermediate to advanced computer skills and proficiency in Microsoft Office including but not limited to Word, Outlook, and preferred Excel capabilities
• Previous medical experience is preferred
• Adaptable and Flexible, preferred
• Self-Motivated and Dependable, preferred
• Strong ability to problem solve, preferred
• Bilingual is preferred

Mansioni

• First point of contact on inbound calls and determines needs.
• Creates and completes accurate applications for enrollment with a sense of urgency.
• Scrutinizes forms and supporting documentation thoroughly for any missing information or new information to be added to the database.
• Conducts outbound correspondence when necessary to help support the needs of the patient and/or program.
• Resolve patient's questions and any representative for the patient’s concerns regarding status of their request for assistance.
• Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry.
• Make all outbound calls to patient and/or provider to discuss any missing information and/or benefit related information.
• Assess patient’s financial ability to afford therapy and provide hand on guidance to appropriate financial assistance.
• Provides detailed activity notes as to what appropriate action is needed for the Benefit Investigation processing.
• Working alongside teammates to best support the needs of the patient population .
• Follow through on all benefit investigation rejections, including Prior Authorizations, Appeals, etc. All avenues to obtain coverage for the product must be fully exhausted.
• Track any payer/plan issues and report any changes, updates, or trends to management
• Search insurance options and explain various programs to the patient while helping them to select the best coverage option for their situation
• Handle all escalations based upon region and ensure proper communication of the resolution within required timeframe agreed upon by the client
• As needed conduct research associated with issues regarding the payer, physician’s office, and pharmacy to resolve issues swiftly

Conoscenze

MS Office proficiency

Communication skills

Problem solving

Bilingual (preferred)

Formazione

High School Diploma or GED

Descrizione del lavoro

Cardinal Health is seeking a Remote Customer Support Specialist to join its Individualized Care team. The role focuses on enrollment, benefit investigations, and coordination with payers to help patients access therapy.

You will handle inbound and outbound communications, gather documentation, assess financial assistance options, and maintain detailed case notes. The position requires accuracy, problem solving, and the ability to work within a fast-paced, remote environment.