Remote Patient Reimbursement Specialist

Cardinal Health, Inc.; Salem (OR); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Paid parental leave

Flexible spending accounts (FSAs)

Short- and long-term disability

Job summary

Cardinal Health, Inc. is seeking a remote Customer Service Associate to support Individualized Care programs.

You will act as the first point of contact, complete enrollment applications, verify documentation, and coordinate with patients and providers to resolve status and benefit questions. This full-time role requires 3–6 years of experience, Medicare/Medicaid knowledge, and the ability to work in a high-volume setting.

Qualifications

• 3-6 years of experience, preferred
• High School Diploma, GED, or equivalent work experience, preferred
• Patient Support Service experience, preferred
• Clear knowledge of Medicare (A, B, C, D), Medicaid & Commercial payer policies and guidelines for coverage, preferred
• Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices, preferred
• Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices, preferred
• 1-2 years experience with Prior Authorization and Appeal submissions, preferred
• Ability to work with high volume production teams with an emphasis on quality
• Intermediate to advanced computer skills and proficiency in Microsoft Office including Word, Outlook, and Excel

Responsibilities

• Inbound calls: determine needs and handle accordingly
• Create and finalize enrollment applications with urgency
• Review forms for missing information and update database
• Conduct outbound correspondence to support patient/program needs
• Resolve patient questions regarding status of assistance requests
• Maintain accurate notes for each interaction in the inquiry system
• Make outbound calls to discuss missing information or benefits
• Assess patient’s financial ability and provide guidance on financial assistance
• Provide detailed activity notes for Benefit Investigation processing
• Collaborate with teammates to support patient population

Skills

Customer service

Medicare knowledge

Problem solving

Bilingual

Microsoft Office

Attention to detail

Communication skills

High-volume environment

Education

High School Diploma / GED

Tools

Word

Outlook

Excel

Job description

Cardinal Health, Inc. is seeking a remote Customer Service Associate to support Individualized Care programs.

You will act as the first point of contact, complete enrollment applications, verify documentation, and coordinate with patients and providers to resolve status and benefit questions. This full-time role requires 3–6 years of experience, Medicare/Medicaid knowledge, and the ability to work in a high-volume setting.