Reimbursement Customer Advocat

hcsc; National (WA); Remoto; USD 24.000 - 39.000; Tempo pieno

Descrizione del lavoro

Health Care Service Corporation (HCSC) is seeking a Customer Service professional to handle incoming calls, research cases, and document information in recovery systems. The role involves reviewing claims for payment related to accidents and spending the majority of time on the phone with customers.

Preferred candidates will have 2+ years of customer service experience, strong analytical and written/verbal communication skills, and proficiency with Word, Excel, PowerPoint, and Lotus Notes.

Competenze

• High School Diploma or GED.
• 2 years Customer Service experience.
• Analytical skills and organizational skills.
• Decision making skills.
• Clear and concise verbal and written communication skills.
• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

Mansioni

• Answering Customer Calls.
• Researching Cases For Potential Third Party Involvement.
• Documenting Information On Appropriate Recovery System.
• Reviewing And Distributing Voicemail Messages And Correspondence To The Appropriate Area; Preparing Form Letters.
• Reviewing Claims For Payment Relating To An Accident.
• Spending Approximately 90% Of The Scheduled Time On The Phone According To Business Need.

Conoscenze

Analytical skills

Organizational skills

Decision making

Verbal communication

Written communication

Phone time management

Formazione

High School Diploma or GED

Strumenti

Word

Excel

PowerPoint

Lotus Notes

Descrizione del lavoro

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This Position Is Responsible For Answering Customer Calls. Researching Cases For Potential Third Party Involvement. Documenting Information On Appropriate Recovery System. Reviewing And Distributing Voicemail Messages And Correspondence To The Appropriate Area; Preparing Form Letters. Reviewing Claims For Payment Relating To An Accident. Spending Approximately 90 Of The Scheduled Time On The Phone According To Business Need. Referral Preference Given To Applicants Able To Take And Meet Testing Criteria.

JOB REQUIREMENTS

• High School Diploma or GED.


• 2 years Customer Service experience.


• Analytical skills and organizational skills.


• Decision making skills.


• Clear and concise verbal and written communication skills.


• Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.

PREFERRED JOB REQUIREMENTS

• Referral preference given to applicants able to take and meet testing criteria.


• PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.


• Ability to multi-task

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Base Pay Range

$17.75 - $28.39

Exact compensation may vary based on skills, experience, and location.